Business Course

 

This course is for a company that cares about the relationship it has with its customers, its shareholders and its staff. If these relationships are important then you will want to make sure that all your staff are well trained in all aspects of business etiquette.

Subjects

FIRST IMPRESSIONS AND INTRODUCTIONS

To make a great first impression you need to follow the three c’s.
Confidence: Having a straight but relaxed posture. Hold your head high and steady. Don’t slouch or slump.
Competence: Exhibiting knowledge of your craft. Being prepared for the meeting.
Credibility: Arriving on time. Being well groomed and mindful of dress codes. Keeping true to your word.

PRESENTATION SKILLS

How to give a speech.
How to win over your audience
Standing correctly

NETWORKING FOR SUCCESS

When you are networking, it is important to make the most of the first meeting
Introductions
Minimising nervousness
Using business cards effectively
Remembering names

CORPORATE DRESSING

A significant part of practicing etiquette is proper self-presentation.
The way you look talks to people
The meaning of colours
Interpreting common dress codes from casual to black tie
Deciding what to wear when attending work related functions

TECH ETIQUETTE

E-mail etiquette
Phone etiquette
Voice mail
Mobile phone dos and don’ts
The written letter
Thank you notes

INTERNATIONAL ETIQUETTE

Etiquette is heavily influenced by culture; each country and nation has their own set of rules for polite behaviour. When dealing with an international clientele, or when conducting business in a foreign country, it is best to be aware of local etiquette guidelines.

PERSONAL ETIQUETTE IN THE OFFICE

Being polite
Giving and receiving compliments
Having a relationship with someone at work
Getting along with other team members
Good manners for executive success
How to be a respected manager

HOW TO BE AN OUTSTANDING COMMUNICATOR

How to have a good conversation
Talking to new acquaintance
Dinner table conversation
At a buffet or cocktail party
Breaking the ice
Conversational blunders
The courteous “no”
Subjects not to talk about
Mastering the art of conversation

Face to Face Meetings

How to behave when you arrive for a meeting and how to behave at the meeting.

Corporate Dressing

The different levels of corporate dressing for men and women from professional to very casual

Dining Etiquette

All aspects of dining etiquette from table settings to being a good host.

Duration

The Business course is 6 hours Duration

Investment

$3300 for up to 10 people
$4400 for 11 people or more